Endicia meaning4/10/2023 ![]() In fact, about 62 percent of online shoppers want a return label included in the initial shipment, according to Endicia. Shoppers don’t want to wait for return labels. ![]() Provide Return Instructions or a Return Label in Every Order Zappos also offers to accept returns with no questions asked for up to a year after the purchase. While each individual online retail business will need to examine the financial impact of a free return policy, taking the expense out of sending back an item can go a long way toward making loyal customers for life. It is worth noting a couple of things about Zappos’ return policy. Zappos has a dedicated returns page, listing its policy in bullet points and including a video. The company has a dedicated returns page, lists its policy in bullet points, and even includes a video that explains how to complete a return using Zappos’ self-service model. Online retailer Zappos is an excellent example of how to make returns seem easy for shoppers. Post clear, simple-to-understand policies on a page of the site specifically designated for returns or shipping policies. Let customers know exactly what to expect from the return and exchange process. State Return and Exchange Policies Clearly What follows are four tips for offering a better exchange or return experience for online shoppers. Conversely, about 85 percent of consumers will not return to an online shop after a poor return or exchange experience, again according to Endicia. Returns and exchanges are important for building long term customer relationships, with some 95 percent of shoppers going back to online merchants that have offered a good exchange or return experience in the past, according to data from Endicia, an electronic postage solution provider. ![]() This increase in sales will also represent an increase in returns and exchanges. desktop ecommerce spending for the period. Total spending since Thanksgiving, comScore reported, has been up about 21 percent over 2012, reaching $19.2 billion in U.S. for the first 45 days of the Christmas shopping season. Endicia, the postage provider, reports that returns and exchanges are increasing for online merchants.ĬomScore, the trend tracking firm, reported yesterday that desktop ecommerce (excluding travel and mobile ecommerce) totaled about $37.8 billion in the U.S. ![]()
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